Ordering information:

Enquiries, customer service: 01277 210383, 07852 126010

Pay for your online order safely and securely via PayPal. You do not need a PayPal account to pay, and can pay via this secure method as a guest.

Orders placed with Essex'ee Legs will be despatched by Royal Mail Post and DHL, and orders received before 15.30 hrs/3.30pm (Monday-Friday) will be despatched same day, depending on volume of orders and stock availability.

An email confirmation will be sent confirming your order, with your order reference number. An email confirmation will be sent when your order has been despatched.


Non-arrival of orders.

Q: My item has not arrived, I think it may have got lost!

A:
UK orders: Items are classed by Royal Mail as 'lost in post' after 15 working days (i.e. 3 weeks).
Overseas orders: Items are classed by DHL as 'lost in post' after 20 working days (i.e. 4 weeks).

Please contact your local sorting office, during this period, in case your order is being held there. After this period please contact us and we will offer you 2 options. 1. A replacement item. 2. A full refund. We will then claim losses back from Royal Mail, ensuring our customers have a worry free experience.

We cannot deal with your query until the periods quoted, above, have passed.